Professional Catalyst Programme
2 Days (16 hours)
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As a business or organization grows or transforms, individual contributors can affect team dynamics, workplace culture and ultimately customer service. With people movement, transfers and even new hires from various countries and workplace culture can make it difficult to build a cohesive team.
This program is designed to enhance new hires and transfer ti understand the importance of an inclusive workplace, and be able to improve their work relationships with different personalities in communication, decision-making and even conflicts.
You will learn key skills to help them to acclimatize to existing or new working environments. Open HRD-related discussions on expectations regarding supervisory style, mentoring and communication, for alignment of expectations. Understand that skills can be taught unlike personality, but personality is intrinsic to an individual that can be a critical factor in an employee's success in a company.
Day 1
Working Harmoniously - recognize the importance to creating an inclusive workplace
Understanding People - use the head-heart-hand framework to understand how people process meaning and experience
Working with People - use adaptive behavioral approach to work more effectively
Effective Communication - gain insights into the 5 building blocks of effective communication
Influencing for Results - use match and mirror technique to develop rapport
Dealing with Conflict - understand the nature of conflict and why it makes people uncomfortable
Supporting People Through Change - recognize the challenge to change
Day 2
Manage Expectations - communicating so that all involved have a clear understanding of what to expect and when to expect it
Mindset development - shaping individual goals and development
Communication tools - use of different communication tools in work and communicating with your team members
Understanding and managing different personality types Personality Testing
- Personality can influence job performance
- Identifying key personality factors that impact job success
- Leveraging strengths and mitigatting challenges for better performances
- Personality can affect team dynamics
- Recognizing the role of personality in team interactions
- Understand how personality influences job performance, team dynamics, company culture, and customer service
- Enhance team productivity, job satisfaction, and reduce turnover rates by aligning personalities with the company culture
Best suited for individuals, employees in customer services, sales, purchasing, IT, HR, and other departments in companies. After all, everyone has to deal with customers - internal or external.
Mr Eric Poh
Founder (Managing Director)
Jobskipedia Pte Ltd
Eric is a seasoned training professional with 25 years of experience in driving business growth through strategic human resources, business development, and marketing. He excels in delivering high-quality training programs, with a proven record in executing more than 100 training and recruitment projects from Ministries to SMEs.
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